Frequently Asked Questions

Are your fragrances authentic?

Yes. All fragrances offered by Vault Aroma are 100% authentic. Each scent is decanted directly from original bottles sourced through authorized retailers, established distributors, or verified suppliers.

What is a fragrance decant?

A fragrance decant is a smaller portion of a fragrance transferred from its original bottle into a separate container. This allows you to experience the scent without purchasing a full-size bottle.

Are your fragrances diluted, mixed, or altered?

No. Vault Aroma does not dilute, mix, modify, or alter fragrances in any way. Each decant contains the fragrance as produced by the original brand.

Where is Vault Aroma based?

Vault Aroma is based in Toronto, Ontario, Canada, and currently ships within Canada.

Do you offer complimentary shipping?

Yes. Vault Aroma offers complimentary standard shipping within Canada on eligible orders of $125 CAD or more before taxes and after any discounts or promotions are applied.

How are fragrances prepared?

Fragrances are prepared in clean, controlled conditions using dedicated tools and sealed containers to preserve accuracy, freshness, and quality.

What sizes do you offer?

Available sizes vary by fragrance and are listed on each product page. Size availability may change as the catalog expands.

How long does it take to ship my order?

Orders are processed within 1–3 business days, excluding weekends and statutory holidays.

Processing time allows us to prepare, review, and package each order with care. Once processing is complete, your order is shipped and tracking information is sent by email.

Delivery times vary based on location and the shipping method selected at checkout. Carrier transit time is not included in processing time.

Will I receive tracking information?

Yes. Once your order ships, tracking details will be sent by email so you can follow its progress.

Do you accept returns or exchanges?

Due to the personal and hygiene-sensitive nature of fragrance products, all sales are final.

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos so we can review the issue.

Are you affiliated with fragrance brands or designers?

No. Vault Aroma is an independent retailer and is not affiliated with, endorsed by, sponsored by, or associated with any fragrance brand, designer, manufacturer, or trademark owner.

Are Vault Aroma decants sold in original retail bottles?

No. Vault Aroma decants are transferred from authentic full-size fragrance bottles into separate Vault Aroma atomizers. They are not sold in original brand retail bottles or packaging.

This is standard for fragrance decants and allows customers to experience authentic luxury fragrances in smaller sizes.

How can I contact Vault Aroma?

For questions, support, or wholesale inquiries, you can reach us at info@vaultaroma.ca.
We respond during business days as promptly as possible.