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Refund & Return Policy

Refund & Return Policy

Last updated: July 4th, 2026

Vault Aroma, operated by Vault Aroma Vanta Inc., offers curated fragrance decants and samples. Due to the personal, consumable, and hygiene-sensitive nature of fragrance products, all purchases are governed by the following strict refund and return conditions.

By placing an order on vaultaroma.ca, you acknowledge and agree to this policy in full.

1. All Sales Are Final

All fragrance decants, samples, and fragrance products sold by Vault Aroma are final sale.

Due to hygiene, safety, and consumer protection standards applicable to cosmetic and personal care products in Canada, we do not accept returns, exchanges, or refunds once an order has been processed or delivered.

This includes, but is not limited to:

  • Opened products

  • Used or sprayed products

  • Products tested for scent or performance

  • Products purchased based on personal preference

2. Limited Exceptions - Fulfillment Errors Only

Refunds or replacements may be considered solely in cases where:

  • The incorrect item was shipped, or

  • The product arrived damaged due to shipping mishandling

To be eligible for review:

  • You must contact us within 48 hours of delivery

  • You must provide clear photographic evidence

  • The item must be unused, unopened, and in original packaging

  • The issue must be verifiable as a fulfillment error on our part

Requests that do not meet these conditions will be denied.

3. No Refunds Based on Scent Preference or Performance

Fragrance perception is subjective and varies based on personal taste, skin chemistry, environment, and expectations.

We do not issue refunds or exchanges for:

  • Dislike of a scent

  • Longevity, projection, or performance expectations

  • Interpretation of fragrance notes

  • Allergic reactions or sensitivities

Scent notes listed on our Site are provided for reference only and do not constitute guarantees of experience or performance.

Customers are encouraged to conduct independent research using publicly available sources prior to purchase.

4. Regulatory & Hygiene Considerations

Fragrance products are regulated consumer goods subject to health, safety, and hygiene standards. Once opened or used, products cannot be resold or redistributed.

This policy exists to protect all customers and ensure compliance with applicable cosmetic and consumer safety standards.

5. Shipping & Delivery Issues

Vault Aroma is not responsible for:

  • Carrier delays

  • Packages marked as delivered by the carrier

  • Incorrect addresses entered at checkout

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier. Vault Aroma will assist with carrier-related inquiries where possible, but cannot guarantee outcomes once the package is in transit or marked delivered.

6. Order Cancellations

Orders may be cancelled only if they have not yet entered processing.

Once an order has been prepared, filled, or packaged, it cannot be cancelled.

7. Fraud, Abuse & Purchase Restrictions

Vault Aroma reserves the right to:

  • Refuse refunds or replacements

  • Restrict purchasing privileges

  • Cancel orders

  • Suspend or terminate customer access

This includes, but is not limited to:

  • Excessive or abusive refund requests

  • Chargeback abuse

  • Fraudulent activity or misrepresentation

These actions may be taken with or without prior notice.

8. Chargebacks & Payment Disputes

Customers are encouraged to contact Vault Aroma before initiating a payment dispute so we have an opportunity to review and resolve the issue.

Vault Aroma reserves the right to restrict future purchasing privileges in cases of fraudulent, abusive, or unjustified chargeback activity.

Unjustified or abusive chargebacks may result in:

  • Permanent loss of purchasing privileges

  • Account or access restrictions

  • Refusal of future service

9. Policy Updates

Vault Aroma reserves the right to modify this policy at any time. Changes take effect immediately upon posting.

Continued use of the Site constitutes acceptance of the updated policy.

10. Contact

For refund-related inquiries:

Vault Aroma, operated by Vault Aroma Vanta Inc.
Email: info@vaultaroma.ca
Toronto, Ontario, Canada