Shipping & Returns

1. Order Processing Time

Orders are processed within 1–3 business days, excluding weekends and statutory holidays.

Processing time refers to order preparation, quality control, and secure packaging. It does not include transit or delivery time.

2. Complimentary Canadian Shipping

Vault Aroma offers complimentary standard shipping within Canada on eligible orders of $125 CAD or more before taxes and after any discounts or promotions are applied.

Orders below the qualifying threshold, or orders requiring upgraded shipping methods, will be subject to the shipping rates displayed at checkout.

3. Shipping & Delivery 

Shipping timelines vary by destination and carrier selection at checkout.

Estimated delivery times are provided by the carrier and are not guaranteed. Once an order has shipped, Vault Aroma does not control carrier transit times, delays, or service interruptions.

Full shipping terms are outlined in our Shipping Policy.

4. Returns & Final Sale

Due to the personal and hygiene-sensitive nature of fragrance products, all sales are final once an order has been processed, prepared, or shipped.

Vault Aroma does not accept returns or exchanges based on scent preference, personal taste, or fragrance performance.

If an order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos so we can review the issue.

5. Lost, Stolen or Delivered Packages

Vault Aroma is not responsible for packages marked as Delivered by the shipping carrier to the address provided at checkout.

If a shipment appears lost or delayed while in transit, customers should contact the carrier directly. Vault Aroma may assist with carrier inquiries where possible.

Refunds or replacements are not issued for packages confirmed as delivered.

Refunds or replacements are not issued for packages confirmed as delivered.

For shipping or order-related questions, contact us at info@vaultaroma.ca.