Shipping Policy

Last updated: July 4th, 2026

Vault Aroma, operated by Vault Aroma Vanta Inc. is committed to providing reliable shipping while maintaining strict quality control. Please review this Shipping Policy carefully before placing an order.

By ordering from vaultaroma.ca, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and statutory holidays).

Processing time refers to the preparation, quality control, and packaging of your order prior to shipment. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be extended during periods of high demand, promotional events, or unforeseen operational delays.

2. Shipping Methods & Delivery Estimates

Shipping timelines vary based on destination and carrier selection at checkout.

Estimated delivery times are provided by the carrier and are not guaranteed.

Vault Aroma does not guarantee delivery dates or transit times once an order has been transferred to the shipping carrier.

Once an order is marked as delivered by the carrier, Vault Aroma considers the order fulfilled.

3. Complimentary Canadian Shipping

Vault Aroma offers complimentary standard shipping within Canada on eligible orders of $125 CAD or more before applicable taxes and shipping fees, and after any discounts or promotions are applied.

Complimentary shipping applies to standard shipping only and will be available at checkout when the order qualifies.

Orders below the qualifying threshold, or orders requiring upgraded shipping methods, will be subject to shipping rates displayed at checkout.

Vault Aroma reserves the right to modify, suspend, or remove complimentary shipping offers at any time.

4. Shipping Carriers

We utilize reputable third-party carriers to deliver orders.

Once an order is handed off to the carrier:

• Responsibility for transit shifts to the carrier

• Tracking information is provided where available

• Delivery issues must be addressed with the carrier directly

Vault Aroma is not responsible for carrier delays, service disruptions, or logistical errors beyond our control.

5. Address Accuracy

Customers are responsible for ensuring that shipping information is accurate and complete at checkout.

Vault Aroma is not responsible for:

• Delays or losses caused by incorrect addresses

• Orders delivered to unintended locations due to customer error

• Additional fees incurred to re-ship returned packages

Orders returned due to address errors may be subject to re-shipping fees or cancellation without refund.

6. Lost, Stolen, or Missing Packages

Vault Aroma is not responsible for packages marked as “Delivered” by the shipping carrier.

Once a package is confirmed as delivered to the address provided at checkout, responsibility transfers fully to the customer.

This includes, but is not limited to:

• Packages lost after delivery

• Packages stolen after delivery

• Packages misdelivered by the carrier

• Packages accessed by third parties after delivery

If a package is lost or delayed while in transit:

• Customers must contact the shipping carrier directly to initiate an investigation

• Vault Aroma may assist with carrier inquiries where possible

• Resolution is subject to the carrier’s investigation outcome

Refunds or replacements are not issued for packages confirmed as delivered.

7. International Shipping (If Applicable)

International orders may be subject to:

• Customs inspections

• Import duties

• Taxes or fees imposed by the destination country

Vault Aroma is not responsible for:

• Customs delays

• Import fees or taxes

• Seizures or refusals by customs authorities

International customers are responsible for understanding their local import regulations prior to purchase.

8. Shipping Restrictions

We reserve the right to:

• Restrict shipping to certain regions

• Cancel orders that cannot be shipped legally or safely

• Modify available shipping options without prior notice

9. Delays Beyond Our Control

Vault Aroma is not liable for delays caused by:

• Weather conditions

• Carrier service interruptions

• Customs processing

• Natural disasters

• Labor disputes

• Government actions

Such delays do not qualify for refunds or chargebacks.

10. Policy Modifications

Vault Aroma reserves the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting.

Continued use of the Site constitutes acceptance of the updated policy.

11. Contact Information

For shipping-related inquiries:

Vault Aroma, operated by Vault Aroma Vanta Inc.
Email: info@vaultaroma.ca
Toronto, Ontario, Canada