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Privacy Policy

Privacy Policy

Last updated: July 4th, 2025

Vault Aroma, operated by Vault Aroma Vanta Inc. (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from vaultaroma.ca (the “Site”).

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information You Provide

When you interact with our Site, we may collect the following information that you voluntarily provide:

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number (if provided)

  • Payment information (processed securely by third-party payment providers. We do not store full payment details)

  • Order history and transaction details

  • Communications sent to us (emails, contact forms, support requests)

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed, time spent, and referring URLs

  • Cookies and similar tracking technologies

This data helps us understand how visitors use our Site and improve performance, security, and user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding purchases, shipping, and support

  • Provide customer service and respond to inquiries

  • Improve our Site, products, and services

  • Detect and prevent fraud, abuse, or unauthorized activity

  • Comply with legal obligations

  • Send marketing communications only if you opt in (you may unsubscribe at any time)

We do not sell your personal information.

3. Payment Processing

All payments are securely processed by trusted third-party payment providers (such as Shopify Payments, PayPal, or other supported gateways).

Vault Aroma does not store or have access to full credit card numbers or sensitive payment credentials. Payment data is handled directly by the payment processor in accordance with their privacy and security standards.

4. Sharing Your Information

We may share your information with third parties only when necessary, including:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Shipping carriers

  • Email and marketing service providers

  • Analytics providers (e.g., Google Analytics)

These third parties are authorized to use your information solely to perform services on our behalf and are required to protect your data.

We may also disclose information if required by law or to protect our rights, property, or safety.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core Site functionality

  • Remember user preferences

  • Analyze traffic and performance

  • Improve marketing effectiveness

You may disable cookies through your browser settings; however, doing so may affect Site functionality.

For more details, please review our Cookie Policy.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Maintain records for legal, tax, or accounting purposes

  • Enforce our agreements

You may request deletion of your personal data, subject to legal and operational requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion

  • Withdraw consent for marketing communications

  • Request information about how your data is used

To exercise your rights, contact us at info@vaultaroma.ca.

8. International Visitors

Vault Aroma is based in Canada. If you access our Site from outside Canada, your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers operate.

By using our Site, you consent to this transfer.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Limitation of Liability (Privacy-Specific)

To the fullest extent permitted by law, Vault Aroma shall not be held liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the collection, use, or storage of personal information, including but not limited to data breaches beyond our reasonable control, third-party service provider failures, or unauthorized access despite commercially reasonable safeguards.

12. Third-Party Platforms & External Links

Our Site may contain links to third-party websites, services, or platforms that are not operated or controlled by Vault Aroma. We are not responsible for the privacy practices, content, or security of any third-party services.

We encourage users to review the privacy policies of any third-party sites they interact with.

Use of third-party platforms is at your own risk.

13. No Guarantees of Absolute Security

While we take reasonable and industry-standard steps to protect personal information, no system is completely secure. By using our Site, you acknowledge and accept that Vault Aroma cannot guarantee absolute security of information transmitted electronically or stored digitally.

You agree that any transmission of information is done at your own risk.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.

Continued use of the Site after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Vault Aroma, operated by Vault Aroma Vanta Inc.
Email: info@vaultaroma.ca
Location: Toronto, Ontario, Canada